Just needed to vent. Been dealing with "broken" bank account connections in Bexio for months now. I've reported it multiple times and support has basically gone silent. Anyone else having this issue?
Higgins I've actually had good luck with their support chat. got a fast accurate answer when I needed one. And a colleague of mine said the same thing, competent and quick.
Higgins Myy experience with sales_ they call constantly, always available. It's just the actual support after you're a customer where things fall apart.
Higgins Ugh, feel your pain. My subscription autorenewed even though I was in the middle of moving abroad.apparently they emailed me a renewal notice but it never showed up in my inbox. Convenient right? Now Im stuck paying for a service I can't even use in my new country since they don't support the local currency there
To be fair, I've used it for years and overall the reporting, banking interface, and VAT handling have been solid. It's the support and pricing transparency that need work, not necessarily the core product.
Oh, thanks all of you. So, i'm not alone after all. I tried to find people with similar experiences, but "somehow" they keep disappearing from google reviews 😂
Higgins They automatically switched my package to more expensive one and then could not revert it. Support is not supportgin. I have no goddamn clue how they even operate.
Honestly, i don't share this dissatisfaction, the onnly thing i dislike is the increase in prices, other than that i'm still enjoying the app.
Diokletian the increase in prices would not be a problem if the rest worked perfectly, but the software is buggy and the customer support is not reachable at all.
